Shipping policy
Shipping Policy
We offer free-shipping for all US orders except: Alaska, Hawaii, and Puerto Rico.(The logistics fee will be calculated based on the order placed.）
Shipping Method:
（1）Standard shipment method for small products via USPS, UPS and FedEx or other.
（2）Extra $25 will be charged for Expedited shipment via UPS Express.
（3）For large items, multiple items or large orders we use LTL freight.
Shipping Time:
Standard shipping: 3-5 business days.
LTL shipping: 8-10 natural days.
Once an order has shipped we are unable to change or modify it for any reason. For orders that use the LTL shipping method, if the consignee requests to change the destination, the shipment will return to the shipper and we will issue a refund less the 20% restocking fee.
Order Processing Time: within 48 hours.
Tracking Order：
After we have shipped the order, you can track the package via the order tracking tool. lf the customer cannot be reached or does not accept delivery of the product of these attempts, we reserve the right to cancel the order for our discretion.
If the above does not answer your question, please contact us via email at hillhub@hotmail.com
Note:
*While we aim to deliver your orders as quickly as possible, please note that we do not guarantee delivery times due to factors beyond our control (e.g., customs, carrier delays.）
*Business days don't typically include weekends, however, Saturday and Sunday deliveries may occur in certain zip codes.
*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by email at (hillhub@hotmail.com).Unfortunately, once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.
*We only ship brand new products and will try to keep items on our site in stock. lf special circumstances cause a logistical delay, we will contact you within 24 hours of your order. lf you receive a product that is not artificially damaged or functions abnormally, we will issue a full refund or replacement for this defective product at no additional cost to you.
*Please note that if you wish to order multiple items and ship them to different people, please place these as separate orders.
*If you have any questions regarding the order, please contact us via email (hillhub@hotmail.com) or leave a message on the back-end. We will provide you with a satisfactory solution as soon as possible.