We only accept returns for orders placed through our official website at Hillhub. lf you are going to request a return, please refer to the following points

1.The time period for accepting returns
Returns are accepted within 30 days of delivery. After 30 days, returns will only be considered for items with quality issues.

2.Applicable circumstances for returns and refunds

All returns must be authorized by Customer Service. To be eligible for a return, please make sure you keep the product in good condition and return ALL accessories with the packaging. To complete your return, we require a receipt or proof of purchase.

lf the return is caused by the consumer, consumer should be responsible for the shipping fee.
The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

The return shipping fee will be deducted from your final reimbursement.

Note: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will only receive partial refunds.

lf there is any suspected product quality problem or transportation damage, pleasefollow the simple steps:

Step 1:

Contact us at your earliest convenience to send your video of using the machine.

Step 2:

After you followed our instructional videos & proved that you failed to solve due to the machine's functional problem, we will pay for all the return and replacement shipping costs for this circumstance.

3.Measures to be taken to return goods for a refund

To start a return, please contact us at Hillhub@hotmail.com, write your order number and reason for return in the email, including a photo of the product you are returning.We will confirm the required information about you within 2 business days.

Please note that returns will need to be sent to the required address according to the email confirmed by our customer service team.

If your return is accepted, we'll send you instructions on how and where to send your package via email, then you can choose any logistics provider you like to send the items to us.

ltems sent back to us without first requesting a return will not be accepted. Please be sure to contact us to confirm the return address and method before you send the item.

4.How long does it take to receive a refund?

Once your return is approved, refunds will be processed within 24 hours. The time it takes for the refund to reflect in your account depends on your bank's processing time.

lf more than 15 business days have passed since we've approved your return, please contact us at Hillhub@hotmail.com.

5.Costs incurred for return and exchange with goods

We do not charge a handling fee for returns or exchanges.
If the return is caused by product problems, we will bear the return postage required.

Exchanges
The fastest way to ensure you gets what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.

Customers are responsible for shipping fees for exchanges due to personal preferences (e.g.color).

Order Cancellations:

Before Processing: Orders can be canceled free of charge if the request is made before processing begins.

After Shipment: Once an order has been shipped, it cannot be canceled. lf you no longer want the item, you may initiate a return after receiving it.

Warranty
Thank you for choosing to shop with Hillhub. We sincerely hope to ensure you have a satisfying experience as you browse and purchase our products, whether on our website. Furthermore, placing an order or making a purchase through Hillhub signifies your agreement to the terms listed below, as well as Hillhub's Privacy Policy and Terms of Use.

During our limited warranty period of 12-24 months, if you encounter any issues related to your water heater, please contact us at Hillhub@hotmail.com to initiate the warranty claim process.

Our team will work with you to determine an appropriate solution to the issue and the best method for repair. If your water heater suffers any damage due to defective parts, Hillhub will send the corresponding replacement parts, provide relevant repair instructions, or supply a brand new water heater. However, damage caused by human error is not covered under compensation.

Important Notice: Manufacturer warranties are not applicable to second-hand purchases, such as those made on eBay or Craigslist, and are non-transferable.